When can I order?
Orders are accepted at anytime. Monthly passes are sold from the 15th of the preceding month to the 14th of the effective month. Monthly passes may be ordered for one month only. For example; if you purchase a pass on July 20th, you will receive a pass for the month of August.

Types of Payments Accepted VIA accepts MasterCard or VISA.

Mailing Option - If you would like to pay for your passes and tickets using a check or money order please use the Pass by Mail form instead of the VIA Online Store.

Order Limits
Online orders may not exceed $500. If you would like to purchase larger quantities we suggest you submit multiple orders or purchase your fare media at the VIA Finance Office at 800 West Myrtle.

Monthly passes may be ordered for one month only. For example, you cannot order your October and November Big Pass at the same time.

Setting up an Acount
If you are going to order passes from the VIA Online Store every month, you can save time by creating an account with your first order. Then on your next order all you have to do is select your passes and sign in. VIA does not maintain credit card information in your account.

ORDER CONFIRMATION

When an online order is submitted, you will receive an email confirming your order. You can use the confirmation number to check the status of your order.

PROCESSING ANND SHIPPING INFORMATION

All online orders will be processed within three (3) business days and then shipped to the customer. For orders shipped within the U.S., please allow an additional 5-7 business days for mail delivery. Pass shipping times are estimates only.

All orders under $100 are shipped via standard United States Postal Service (USPS) and all ordes over $100 are shipped USPS Certified unless upgraded at check out. The Standard shipping fee is $1.00. The Certified shipping fee is $4.00. The Express shipping fee is $17.00.

REFUND/RETURN POLICY

• All online orders are final
• VIA assumes no responsibility for passes or tickets that are lost, stolen, misplaced or delayed in the mail.
• VIA willissue no refunds or exchanges.

SECURITY INFORMATION

Your information and transaction are processed through a Secure Socket Layer (SSL). SSL uses extremely powerful encryption, which makes it nearly impossible for someone else to gain access to your data.

Two ways to verify your credit card information is being protected while purchasing on the Internet:

• Look for an unbroken key or a closed lock in the lower right corner of your browser screen (lower left with Netscape).
• Look at the address line at the top of the browser screen change from "http" to "https" as you access the ordering page.

QUESTIONS

If you have questions regarding your online order or if you did not receive your passes, please call (210) 299-1213 or send an email to shoppingcart@viainfo.net.

Customers who proceed to the VIA Online Store Shopping Cart purchase page acknowledge and accept the above terms and conditions.